Christmas order cut off before 15 December* - Read More Free Shipping over $150 + free 60 day extended returns

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Sending gifts for Christmas? To ensure your item/s arrive before Christmas Day, please order before 15 December (or 14 December for Canada)

We offer 30 day returns on all online orders.

Simply lodge your return with your Order Number and the Email or Postcode that is on the order.

START A RETURN

Some order history may not be showing in’ My Account’.

If you’re logged in and can’t see the order you want to return, please rest assured our team is working to resolve this.

Your order history will be visible soon and you’ll then be able to organise your return. If you need any help in the meantime contact our Customer Care team here.

Delivery to United States

Orders under US$150 (Bronze Members and Guests) US$20

Orders over US$150 (Bronze Members and Guests ) FREE

All Silver and Gold Members FREE

Delivery to Canada

Orders under US$150 (Bronze Members and Guests) US$20

Orders over US$150 (Bronze Members and Guests) FREE

All Silver and Gold Members FREE

To ensure your item/s are delivered in time for Christmas, please place your orders before the cut off dates below:

United States: Order before 15 December

Canada: Order before 14 December

• Our delivery timeframe is 2-4 business days

• All US and Canadian orders are dispatched with DHL Express.

• We give authority to leave parcels – if this will cause inconvenience, we suggest sending the item to a business address

Delivery Locations

• Seafolly United States delivers to the US and Canada only.

If you're a UK, SG, AU or NZ customer, please change your store view (top left of your browser or device) to be redirected to your local site.

We accept returns within 30 days of purchase, or within 60 days of purchase for orders placed between 23rd November and 19th December provided you have the following:

• Proof of purchase (order number)

• Item/s are in their original condition, with tags and hygiene stickers still attached.

We are unable to accept returns or exchanges on our Final Sale items due to change of mind, unless deemed faulty. 

​Please note: Rewards are applied proportionally across each item purchased and on returning any rewards will be forfeited accordingly.

Step 1: If you’re a Beach Club Member, go to My Account and click on the Returns tab to see your orders, then copy the relevant order number.

If you checked out as Guest please click here.

Step 2: Open the DHL Returns Portal and provide your order number and email address or post code for DHL to identify your order.

Step 3: You will need to provide your order number and personal details for DHL to identify your order.

Step 4: Once you see your order within the Portal, you can select the item/s you wish to return, provide a return reason and select your shipping method.

Step 5: You can select to have your parcel collected from home. For this, you'll receive a returns label to print off at home and affix to your parcel ready for collection. If you need to reschedule , please contact DHL directly on 1-800-225-5345.

Please note, a very small number of post codes are not covered by the DHL returns pick-up service. In these instances, our Customer Service team will be able to help you further.

Note: Returns are processed within 5 business days of being received at our warehouse. Please keep your return reference number as this can be used to track your return.

Please rest assured, you can always reach out to our Customer Service team who are more than happy to help.

Step 1: If you’re a Beach Club Member, go to My Account and click on the Returns tab to see your orders, then copy the relevant order number.

If you checked out as Guest please click here.

Step 2: Open the DHL Returns Portal and provide your order number and email address or post code for DHL to identify your order.

Step 3: You will need to provide your order number and personal details for DHL to identify your order.

Step 4: Once you see your order within the Portal, you can select the item/s you wish to return, provide a return reason and select your shipping method.

Step 5: You can select to have your parcel collected from home. For this, you'll receive a returns label to print off at home and affix to your parcel ready for collection. If you need to reschedule , please contact DHL directly on 1-855-345-7447

Please note, a very small number of post codes are not covered by the DHL returns pick-up service. In these instances, our Customer Service team will be able to help you further.

Note: Returns are processed within 5 business days of being received at our warehouse. Please keep your return reference number as this can be used to track your return.

Please rest assured, you can always reach out to our Customer Service team who are more than happy to help.

We offer exchanges within 30 days of purchase.

• Seafolly offers same value exchanges only. You can exchange your item for the same value and style, but in a different colour or size (subject to product availability).

• Simply follow the returns process under 'How to submit your online return' but choose exchange.

• Refunds and exchanges will be processed within 5 business days of Seafolly receiving the returned item/s and notification will be sent to nominated email address at the time of this transaction.

​Please note: Unfortunately we are unable to accept returns or exchanges on our Final Sale items due to change of mind, unless deemed faulty.